FAQs

Frequently Asked Questions

At Zorvia, we strive to make your shopping experience as smooth as possible. Below are some of the most frequently asked questions to help you find the information you need quickly.

1. What is Zorvia?

Zorvia is an online store specializing in home, indoor, appliance, furniture, and home electronic products. We offer high-quality products with complimentary shipping across the United States and the UK.

2. How long will it take to receive my order?

Delivery times depend on your location. For the U.S., we offer economy shipping, which takes 5 to 8 business days after dispatch. For the UK, standard international shipping takes 6 to 12 business days. Transit times can vary depending on your location.

3. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can track your shipment through the carrier's website using the tracking number provided.

4. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers for larger orders. You can find more details on our Payment Methods page.

5. What is your return policy?

You can return eligible products within 30 days of receiving them. To initiate a return, please contact us at contact@zorvia.shop with your order details. More information can be found on our Return and Refund Policy page.

6. Do you offer a warranty on your products?

Yes, we offer a 1-year limited warranty on eligible products. This warranty covers defects in materials and workmanship. For more details, please refer to our Warranty Policy page.

7. Do you ship internationally?

Currently, we ship to the United States and the United Kingdom. International customers may be responsible for customs duties, taxes, and other fees.

8. Can I change or cancel my order after it has been placed?

We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact us as soon as possible. While we cannot guarantee changes after processing, we will do our best to accommodate your request.

9. How do I contact customer service?

You can contact our customer service team via email at contact@zorvia.shop or by phone at +1 (786) 219-5295. Our hours of operation are Monday to Friday, 9 AM to 5 PM EST.

10. Can I use multiple discounts on one order?

Unless otherwise stated, discounts cannot be combined. Only one promotional code or discount can be applied per order.