Warranty Policy

At Zorvia, we are committed to ensuring that our customers receive the highest quality products. To reinforce our commitment to quality, we offer a comprehensive 1-year warranty on eligible products purchased through our online store.

1-Year Limited Warranty

Zorvia warrants its products against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This warranty applies only to the original purchaser and is non-transferable. During this warranty period, if a defect arises in the product and you follow the instructions for returning the product, we will, at our option, either:

  • Repair the product using new or refurbished parts.
  • Replace the product with a new or refurbished product of equal or greater value.
  • Refund the purchase price of the product.

What Does the Warranty Cover?

The warranty covers manufacturing defects and failures in materials and workmanship that occur during the normal, intended use of the product. Examples of what is covered include, but are not limited to:

  • Malfunctioning electronics or appliances.
  • Structural defects in furniture (e.g., broken frames, legs, or joints).
  • Failures in electrical components.
  • Issues with hardware or operational parts of home appliances.

What Does the Warranty Not Cover?

The warranty does not cover damages or failures resulting from:

  • Improper Use: Misuse, abuse, or neglect, including improper installation, storage, or handling.
  • Wear and Tear: Normal wear and tear, including scratches, dents, fading, or cosmetic imperfections that do not affect the functionality of the product.
  • Alterations or Repairs: Any modifications or repairs made by unauthorized personnel.
  • Environmental Damage: Damage caused by environmental factors such as moisture, humidity, heat, or exposure to extreme conditions.
  • Accidental Damage: Damages caused by accidents, drops, spills, or any unintended use.

How to Submit a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Email our customer service team at contact@zorvia.shop or call us at +1 (786) 219-5295. Please provide your order number, a detailed description of the issue, and photographs or videos if applicable.

  2. Follow Return Instructions: After reviewing your claim, we will provide instructions for returning the product if necessary. In some cases, we may request further information or troubleshoot the issue remotely.

  3. Inspection and Resolution: Once we receive the product, our team will inspect it. If the defect is covered by the warranty, we will proceed with either repair, replacement, or a refund.

  4. Shipping Costs: Zorvia will cover the shipping costs for returning and replacing the item if the claim is approved. If the claim is not covered under the warranty, you may be responsible for shipping costs.

Warranty on Replacement Items

Any product that is replaced or repaired under this warranty will continue to be covered under the original warranty period or for 90 days after the date of replacement/repair, whichever is longer.

Limitations of Liability

Zorvia's total liability under this warranty is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Changes to This Warranty Policy

Zorvia reserves the right to modify or update this warranty policy at any time. Any changes will be reflected on our website with an updated effective date.